Samsung® Q35 Help and Support
All About Help and Support in Samsung Q35
Samsung Q35 is the replacement for its predecessor Q30 and a smaller version of the M70. This laptop has dual functionality of its buttons. While this is a novel approach, it may sometimes cause confusion for the unpractised user. Help and support is a service point meant to guide the users through any problems they may face while using the Samsung Q35. Help and Support can be accessed for any service on demand, data, action or any task that is related to IT. The purpose of Help and Support or a technician is to solve and handle system related issues such as system malfunctioning. The most important task is to fix and repair system problems such as system start up issues, hardware malfunction, Wi-Fi issues etc. It is also capable of upgrading the system, handling memory upgrades, allowing user to install various software, etc.
The following outlines the role of Help and Support for fixing and preventing software and hardware related issues with Samsung Q35:
- Technical experts
- Customer service
- Help desk
The technical experts or the technicians provide comprehensive support to set-up configurations, install software, diagnose faults and repair them for the user’s system and for other connected devices, to make for fast and simple computing. The user can get an unlimited access to technicians who are certified by paying a reasonably low amount of money. These technicians make use of software that lets them to access the user's system through the Internet.
Customer service is usually an important part of an organization’s customer value proposition. Here the service has to ensure that the user has been provided with satisfactory service which has to be focused on the key areas with the help of right key performance indicator. The role of this service varies by company, product and customer profile. The service ensures that faulty merchandise can be exchanged within a specific period of time.
A help desk is an assistance resource that helps in troubleshooting the hardware and software issues of the system. Many corporations provide this support to the customers through website, toll-free numbers etc. The users are provided with a single contact point to accept help regarding different PC issues. The help desk keeps track of the customer requests with the help of issue tracking system provided with a unique number.